"Every noble work is at first impossible."

- Thomas Carlyle

This Newsletter is Devoted to Helping You Improve Your Leadership Skills in Four Main Areas:

• Leadership Development
• Change Management
• Team Building
• International Business

Skill Sharpening Articles in This Issue:

• Seven Rules of Transition Management.
• Nine Things Customer Service Reps Do That Drive Me Crazy.
• Western Pennsylvania Shows America's True Colors.
• iLead Turns Three - Reflections on a Start Up.

Register Today For Our Upcoming Public Workshops: Building Excellent Teams, Presented in Three Sessions.

Session I - Building a Strong Foundation For Teamwork - Understanding Self & Others

September 25th El Dorado CC, McKinney TX
September 26th The Park City Club, Dallas TX

Session II - Predictable Stages of Team Development

October 15th El Dorado CC, McKinney TX
October 17th The Park City Club, Dallas TX

Session III - Advanced Team Dynamics

November 12th El Dorado CC, McKinney TX
November 13th The Park City Club, Dallas TX

All Sessions Will Run From 8:15 - 11:45 a.m.

Seven Rules of Transition Management

William Bridges has long been seen as one of the leading experts in the area of managing corporate transition. Called Change Management by some, the area of Transition Management is different in that it encourages full recognition of the people issues associated with leading others in a new direction.



Click here for a summary of the Bridges philosophy

Nine Things Customer Service Reps Do That Drive Me Crazy

Customer service reps can make or break a business. This tongue-in-cheek article looks at ways to turn bad customer service into good.

Serve me

Western Pennsylvania Shows America's True Colors

Take a journey with me back to Pennsylvania for a behind the scenes look at the people who recently rescued nine coal miners from disaster.

Drill here

iLead Turns Three - Reflection on a Start Up

"I remember thinking just how cool it would be to have a business dedicated to improving the world of work . . . "

Tom Pearce, President of iLead Consulting & Training, looks back and says thanks to those who have helped him along the way.

Happy Birthday iLead!

Looking for an excellent Networking Group? Consider ExecuNet!

Our numbers are growing at this professionally facilitated networking session. Last month 38 people, this month 51. Come and see what all the excitement is about on Thursday morning August 15th from 7:00 - 9:30 a.m. at the Park City Club, Dallas TX.

Click Here For More Information on ExecuNet

Our American Workplace - iLead's Radio Show. Hosted by Tom Pearce, President iLead Consulting and Training

After twenty-six weeks of nonstop interviewing we have taken the summer off. However, we hope to be back on air in the fall. If you have guest or topic suggestions for upcoming shows, please contact us.

Guest List and Information

Thoughts From The Top - Work Better Together!

Dear Colleagues,

Please join us for our three-part team development series that will be offered in three half-day sessions this Fall. These workshops are based on Blanchard's Building High Performance Teams program which I am certified to teach.

• Part one of the series is entitled Building a Strong Foundation for Teamwork. It is based on increasing the understanding of self and others through the use of the DiSC profile. This powerful tool is used in many of our teambuilding sessions because it builds a baseline for team communication.
  
  
• The second session, Predictable Stages of Team Development, talks about how to minimize performance dips by recognizing the predictable stages that every team goes through. Even the most well intentioned teams can get in a rut and become unproductive if they are unaware of the forces working against them.
  
  
• Session three focuses on Advanced Team Dynamics. We will discuss the different roles that team members play on a team and learn how to take full advantage of people's natural behavioral tendencies in a group. Simulations on leading change and changing leaders make this session both fun and interesting.